Job Description

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Train computer users.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.

Job Requirements

• Bachelor’s degree in computer science, computer engineering.
• Minimum 8 years of industry experience in a similar field.
• Very good communication, problem-solving, analytical, and decision making skills.
• Maintain daily performance of computer systems.
• Must be a team player and able to work for extended hours.